FAQ (Frequently Asked Question)

What is Bags City ?
Bags City is a retail company that specializes in Luggages, Bags, and Travel Accesories. Started its Journey since 1992 selling well-known brands like Lojel, Thule, Bagasi, Case Logic, and Travel Blue. Available at 30 Showrooms, and 100 Department Stores in Jakarta, Surabaya, and Bali
Where can I buy Bags City's Product offline?
Find your nearest store here:
How can I buy Bags City's Product?
Simply pick our product that suits you the most, have a look at our promos, and checkout the deal.
Why do I need to create an account ?
Enjoy better shopping experiences by sign up to our ECommerce website. No more filling the required information repetitively, do it once and enjoy. You can also track your order once you do purchase with your acount. Bags City commits to keep your data safe
Can I cancel my order?
You can, but only BEFORE you checkout the order
What payment menthods Bags City accepts?
Bags City Accept
-Virtual Account:
1. BCA Virtual Account
2. BNI Virtual Account
3. Bank Mandiri Virtual Account
4. Bank Permata Virtual Account
5. BRI Virtual Account


-Credit Cardt Full Payment:
1. All Card that Have Visa dan Mastercard Logo


-0% Credit Card Installment:
1. BNI Credit Card
2. BRI Credit Card
3. Bank Mandiri Credit Card
4. Bank Permata Credit Card
5. Maybank Credit Card
6. HSBC Credit Card
7. OCBC NISP Credit Card
8. Citibank Credit Card


0% Credit Card Installment Terms and Condition:
1. All Credit Card with Visa and Mastercard Logo
2. Min Transaction 1Mio IDR
3. Installment up to 6 Months


-Go-Pay
When will my order get Shipped?
Bags City ships your order every Monday, Wednesday, and Friday (Exclude Public Holiday) before 15.30 WIB. During PPKM Period Order will be processed in Monday and Thursday before 15.30 WIB.
Is there any Shipping Options?
Bags City provides only JNE as shipping method.
Why my order gets canceled?
You have at most 1x24 hours to checkout your order, our system will automatically cancel your order if it is over due
How do i track my order?
You can track every order you make by directing to your Account, or simply check your email to see your tracking number
How if i get damaged / defective product?
Bags City always checks every product before send it to customer, but if you still want to request a return, or if you have questions regarding damaged merchandise purchased online, reach our customer service here
Can I return my Order?
Click "here" to see our Return policy
Will I get any points from order?
You will get points based on your total purchase, furthermore you can redeem your point for interesting perks by uploading your receipt on here
Can I Deliver my order to different address?
You can add multiple shipping address once you sign up on our Commerce
Can you make my order as a gift pack?
Yes, simply put on your order-notes and we will add extra charge for special packaging
Do Bagscity provide a warranty?
Yes, Bags City offers 2-Years Distributor waranty for every product, taken by the date on your payment reciept. For more information click here