Terms and Conditions

Product Return Policy

Your can't exchange your Product (s) if:
  • Damage caused by the customer
  • Label/Hangtag detached/removed
  • The items have been worn/used by the customer
  • Please request a return in no longer seven days after the customer receives the package
Your Product (s) can be exchanged if
  • Factory damage/defect, or cause by shipping-process
  • Administration's failure: our Admin, sends you wrong items / not as you requested
  • Bags city will handle every Shipping-fee for a whole return process if the damage/defect occurs during shipping/factory-caused
  • Customer will handle every Shipping-fee for a whole return process if they consider choosing another color/collection/size for the products they order
Product exchange process
  • Reach our customer service to confirm product exchange request Here
  • Fill the Exchange-Request online form
  • Send us the picture of the Product requested
  • Bags City will process the Exchange Request in 3-5 days mark
  • Bags City limits Exchange-Request only 1 time / Customer
  • Exchange-Request only valid for a product with the same/higher price
 

Bags City Warranty

Bags City offers a 2-Years Distributor warranty plus brand warranty for every Product, taken by the date on your payment receipt. 

On warranty, we will do:
  • Repair the damage precisely
  • If the damage remain unrepairable, but your Product is in stock, we will give you a new one
  • If the damage remain unrepairable, but your Product is out of stock, we will give you a different product but with the same price range
 
Bags City warranty is not valid if:
  • No purchase receipt
  • The purchase receipt is damaged or unreadable
  • The Product is not bought at Bags City
  • The Product is modified
  • Damage caused by chemical substance
  • Damage caused by Airport process
 
If you intend to claim the warranty, please complete the requirements as follow:
  • Your Product has 2 years distributor warranty plus brand warranty
  • Bring your Product to our nearest store/contact our customer service
  • Bring your products' Payment receipt
  • Bring your Product's Tag
 

Free Shipping policy

Free shipment is determined by total purchase as follows:
  • Total purchase of  IDR500,000 will get shipping cost discount at Rp50,000
  • Total purchase of  IDR1,000,000 will get shipping cost discount at Rp100,000
  • Total purchase of  IDR1,500,000 will get shipping cost discount at Rp150,000
  • Total purchase of  IDR2,000,000 will get shipping cost discount at Rp200,000
  • If the total purchase exceeds Rp2,000,000 the maximum shipping cost discount will be at  Rp200,000
Important Notes

We may update our Term & Conditions Policies without further notice