Terms and Conditions

Product Return Policy

Your product can'st be exchanged if:

• Damage causes by the customer
• Label/Hastag detached/removed
• tems have been worn/used by customer
• Please request a return in no longer 7 days after user receive the package

your order can be exchanged if

• factory damage/defect, or cause by shipping-process
• Administration's failure, our Admin sends you wrong items / not as you requested
• Bags city will handle every Shipping-fee for a whole return process if the damage/defect occurs during shipping/factory-caused
• Customer will handle every Shipping-fee for a whole return process if they consider to pick another colour/collection/size for the products they order

Product exchange process

• Reach us to confirm the request "here"
• Fill the Exchange-Request online form
• Send us the picture product
• Bags City will process the Exchange Request in 3-5 days mark
• Bags City limits Exchange-Request only 1 times / user
• Exchange-Request only valid to product with same/higher price

Bags City Waranty

Bags City offers 2-Years Distributor waranty plus brand warranty for every product, taken by the date on your payment reciept.

On waranty, we will do:

1. Repair the damage precisely
2. If the damage remain unrepairable, but your product is in stock, we will give you the new one
3. If the damage remain unrepairable, but your product is out of stock, we will give you a different product but with same price range

Bags City waranty is not valid if:

• No purchase reciept
• Purchase reciept is damaged, or unreadable
• Product is bought not at Bags City
• Product is modified
• Damage caused by chemical substance
• Damage caused by Airport process

If you intend to claim the waranty, please Complete the requirements as follow:

• Your product has 2 years distributor waranty plus brand warranty
• Bring your Product to our nearest store/simply contact our customer service
• Bring your products' Payment reciept
• Bring your Product's Tag

Important Notes

We may update our Policies without any Information